Topic:- Telephone Language and Etiquette
References:-
1)http://www.englishclub.com/speaking/telephone_language.htm
2)http://www.buzzle.com/articles/telephone-etiquette-tips.html
3)http://www.worketiquette.co.uk/telephone-etiquette-at-work.html
4)http://infotech.siuc.edu/telecom/etiquette.pdf
Practice:-
1)http://www.englishclub.com/speaking/telephone_practice1-appointments.htm
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